When it comes to finding the right company to work for, there are many factors to consider. And, with so many options out there, it can feel overwhelming and daunting. That’s why we want to take a closer look at Telus International, a rapidly growing company that’s been making waves in the tech industry lately. We want to answer the question: Is Telus International a good company to work for?
Telus International prides itself on its collaborative culture, where team members work together towards a common goal. This approach creates a sense of community and belonging that fosters creativity, innovation, and growth. To achieve this, the company invests heavily in its employees by providing ample opportunities for career development, training, and support. At Telus International, you’ll be surrounded by like-minded individuals who share your passion for technology and can help you achieve your professional goals.
Of course, culture is only one aspect of working for a company. You also want to know that you’ll be compensated fairly for your work and that your benefits package is competitive. At Telus International, you can expect a competitive salary and bonus structure, as well as a comprehensive benefits package that includes healthcare, dental, vision, and retirement plans. You’ll also have access to a variety of perks, such as wellness programs, company events, and more. So, when it comes to answering the question of whether Telus International is a good company to work for, the answer is a resounding yes!
Telus International’s History and Background
Telus International is a leading provider of business process outsourcing and digital customer experience services to global clients in various industries, including telecommunications, financial services, and technology. Founded in 2005, it is a subsidiary of Telus Corporation, one of Canada’s largest telecommunications companies. Telus International operates in over 25 countries, employing more than 50,000 people, making it one of the largest BPO providers in the world.
The company started as a small contact center business located in the Philippines, specializing in providing voice-based customer support services. Over the years, it has transformed into a global organization that offers various services, including digital enablement solutions, omnichannel customer engagement, and customer experience management, among others.
Today, Telus International’s mission is to provide clients with exceptional customer experiences through its ability to combine digital innovation with human interaction. The company’s commitment to service excellence has garnered numerous awards and recognitions from industry organizations, including Frost & Sullivan, IAOP, and Stevie Awards, among others.
Employee Benefits and Compensation at Telus International
Telus International is a global provider of customer experience solutions, and their employees are key to their success. One of the ways that Telus International ensures that their team members are happy and motivated is by offering them excellent employee benefits and compensation packages.
- Telus International offers a competitive salary based on industry standards and experience levels. This means that employees are compensated well for their work and can expect to receive regular salary increases and bonuses based on performance.
- Employee benefits at Telus International include medical, dental, and vision coverage. Employees can also take advantage of a wellness program that includes gym memberships, health assessments, and other health-related benefits.
- Telus International also offers a comprehensive retirement plan that includes a 401(k) plan with company match. This means that employees can save for their future and feel secure in their retirement.
Furthermore, Telus International recognizes the importance of work-life balance and offers generous paid time off and flexible work arrangements. This includes vacation time, sick days, and the option to work remotely or on a flexible schedule.
In addition, Telus International values the growth and development of its employees and offers comprehensive training and development programs. Employees have the opportunity to attend workshops, conferences, and training sessions to improve their skills and advance their careers within the company.
| Employee Benefits | Compensation |
|---|---|
| Medical, dental, and vision coverage | Competitive salary based on industry standards and experience levels |
| Wellness program | Regular salary increases and bonuses based on performance |
| 401(k) plan with company match | |
| Paid time off and flexible work arrangements | |
| Training and development programs |
In summary, Telus International is a great company to work for, in large part due to the exceptional employee benefits and compensation packages that they offer their team members. Their commitment to work-life balance, professional growth, and fair compensation make them an employer of choice for many talented professionals in the customer experience industry.
Job Opportunities and Career Growth at Telus International
Telus International is a reputable company that offers various job opportunities to people who want to work in the BPO industry. They have a wide range of job offerings which can cater to different fields, from customer service to technical roles. If you’re looking for a stable job with excellent benefits and career progression, Telus International could be a great option.
Career Growth Opportunities at Telus International
- Leadership Development Programs: Telus International offers leadership development programs designed to help employees improve their leadership skills and advance to higher positions in the company.
- Regular Performance Evaluations: This company conducts regular performance evaluations to gauge an employee’s strengths and areas for improvement. Based on the results of these evaluations, employees are given opportunities to upgrade their skills and advance their career.
- Promotions and Internal Transfers: Telus International promotes from within the company, which means there is always an opportunity for those who excel in their jobs to be promoted or transferred to other departments or projects within the company.
Job Opportunities at Telus International
At Telus International, job opportunities are not limited to customer service representatives. They have a variety of positions available that cater to different fields. Some of these job opportunities include:
- Customer Service Representative
- Technical Support Representative
- Quality Assurance Analyst
- Trainer
- Recruiter
- Human Resource Specialist
- IT Support Specialist
Benefits of Working at Telus International
Aside from the competitive salary and benefits package, Telus International also offers a fantastic working environment. Employees can enjoy a work-life balance, flexible schedules, opportunities for professional and personal growth, and a supportive company culture. Moreover, they provide their employees with job security, which can help you have peace of mind while working with them.
| Benefit | Description |
|---|---|
| Health and Wellness Programs | Telus International provides their employees’ access to healthcare benefits, gym membership, discounts on socially responsible merchandise, wellness challenges, mental health tools, and much more. |
| Employee Assistance Program | They provide an Employee Assistance Program that offers 24/7 confidential and secure support for all employees. EAP has experienced counsellors who can provide support for a wide range of life challenges, including mental and physical health and personal and professional concerns. |
| Flexible Work Arrangements | Telus International supports a flexible work environment, whether working from home or the office, and always keeps the stakeholders’ safety and health at the forefront of the decisions. |
| Employee Discounts | Telus International provides employee discounts and privileges on various merchandise, service providers, and mutual funds, providing employees with more value for their money. |
To sum up, Telus International is an excellent company to work for, as they demonstrate an exceptional approach to employee development and well-being. The company values its employees and provides them with a supportive work environment, excellent career growth opportunities, and competitive benefits and salaries.
Work-Life Balance at Telus International
When considering a potential employer, work-life balance is a crucial factor for many job seekers. Fortunately, Telus International is a company that values and prioritizes the well-being of its employees, making it a great choice for those seeking a healthy work-life balance.
- Telus International recognizes the importance of providing flexible work arrangements that allow employees to manage their personal and professional responsibilities. This can include options such as telecommuting, flexible scheduling, compressed workweeks, and job sharing.
- The company also offers a range of health and wellness programs, including gym memberships, nutrition counseling, mental health support, and stress management resources.
- Regular team-building activities and social events are organized to promote a positive workplace culture and boost employee morale, ensuring that work is not all-consuming.
Overall, Telus International is committed to creating a supportive and healthy work environment that allows employees to achieve a fulfilling work-life balance.
Other Subtopics to Consider
Interested in learning more about working at Telus International? Check out these other subtopics:
- Career Growth Opportunities at Telus International
- Diversity and Inclusivity at Telus International
- Employee Benefits at Telus International
Why Choose Telus International?
As a global leader in digital customer experience and business process outsourcing, Telus International offers exciting opportunities for individuals seeking a challenging and rewarding career. With a strong focus on employee well-being and personal growth, the company provides an environment that supports professional development and work-life balance, making it a top choice for job seekers.
| Pros | Cons |
|---|---|
| Flexible work arrangements | May require working outside of regular business hours to accommodate global clients |
| Comprehensive health and wellness programs | Heavy workload and fast-paced environment may not be suitable for everyone |
| Opportunities for career advancement | Some departments may have a high turnover rate |
Overall, Telus International is a well-respected and innovative company that places a strong emphasis on employee satisfaction and growth.
Employee Diversity and Inclusion at Telus International
As a widely recognized leader in global customer experience delivery and digital innovation, Telus International has an unwavering commitment to building a strong, inclusive, and diverse workforce. The company’s success over the years in promoting diversity and inclusion has been remarkable, and the satisfaction and well-being of the people who work there is a top priority.
Creating a culture of diversity, equity, and inclusion (DEI) begins with a meaningful understanding of employee diversity and an acknowledgment of the unique strengths and perspectives that each person brings to the table. Telus International believes that when its employees reflect the communities and clients they serve, it broadens the scope of creativity and problem-solving, leading to better business outcomes and a more comprehensive understanding of customer needs.
- Telus International has a commitment to strengthening its workforce diversity at all levels of the organization, which is reflected in its policy and programs. The company is committed to promoting a more diverse and inclusive workplace environment by fostering an inclusive culture with policies on hiring, promotions, and retention of diverse group of employees.
- The company regularly assesses its diversity and inclusion strategies using employee feedback, benchmarking metrics, and industry data. This continuous feedback allows the company to adjust its policies and programs to better support employees and create a work environment that is truly inclusive and equitable for all.
- Telus International provides its employees with a safe and respectful workplace that celebrates all aspects of diversity, including gender, age, race, ethnicity, religion, sexual orientation, gender identity, and physical ability. The company regularly conducts training and education sessions on cultural competency, unconscious bias training, harassment, and discrimination to ensure that all employees are equipped to identify and address these issues in the workplace.
Telus International is committed to establishing a diverse workforce that supports and remains true to its values and mission. The company understands that it takes time to achieve its goal of improving diversity and inclusion in the workplace, and is committed to continually refining its DEI policies to ensure that its culture is aligned with its values of respect, inclusion, and empowerment. The company is a great place to work for people who want to belong to a diverse and inclusive community that fosters creativity, innovation, and growth.
| Benefits of a Diverse and Inclusive Workforce at Telus International | |
|---|---|
| Encourages different viewpoints and perspectives | Increases innovation and creativity |
| Leads to better problem solving | Attracts and retains top talent |
| Enhances employee engagement and productivity | Broadens its customer base |
It is evident that a diverse and inclusive workforce offers various benefits to the company and employees. Telus International acknowledges and promotes employee diversity, identifying it as one of many ways to contribute to its community and assist its people to achieve their full potential.
Corporate Social Responsibility at Telus International
When it comes to social responsibility, Telus International has proven to be a top performer. The company has consistently demonstrated its commitment to giving back to the community and environment through various initiatives. Here’s a closer look into what Telus has accomplished so far:
- Volunteerism: The company is proud of its 90,000 volunteer hours in 2019, giving employees paid time off to volunteer for various causes in their communities. Telus International encourages its employees to do their part in social responsibility by funding and supporting their involvement in charitable organizations or community-led activities.
- Diversity and Inclusion: The company values and strives to foster an inclusive workplace for all employees. Telus International has several affinity groups that support and celebrate the diversity of the workforce. These groups include the Pride Network, Indigenous Peoples’ Circle, and Women’s Network, among others.
- Environment: Telus International is committed to reducing its carbon footprint by implementing energy-efficient practices. The company has set a goal to reduce its greenhouse gas emissions by 25% by 2030, launched a zero-waste program, and developed an eco-friendly workspace for employees. Telus International also encourages its employees to adopt environmentally friendly behaviors.
Telus International’s corporate social responsibility initiatives help make a positive impact on society. By supporting its employees’ volunteerism, diversity, and inclusion, and environmental efforts, Telus International has shown its dedication towards the common good.
Moreover, Telus International’s CSR goes beyond internal policies. The company frequently gives back to the community through its Social Purpose program, which aims to tackle social issues in the countries where Telus operates. The program collaborates with local organizations, charities, and non-profits to implement change in the areas that need it the most, such as healthcare, education, and economic development.
| CSR Initiative | Impact |
|---|---|
| Global Food Banking Network Partnership | Provided 10 million meals to communities affected by COVID-19 pandemic. |
| Telus Days of Giving | Engaged 35,000 volunteers and provided $17.4 million to community projects. |
| Telus Future Leaders Program | Supported 65,000 youth in various mentorship and skills development activities in Canada, the US, and the Philippines. |
Overall, Telus International’s Corporate Social Responsibility practices live up to the company’s vision of making the world a better place through digital transformation.
Training and Development Programs at Telus International
One of the main reasons why Telus International is a great company to work for is because of the emphasis they place on employee training and development. By investing in their employees, Telus ensures that they have a skilled and motivated workforce that is capable of delivering exceptional results to their clients.
- Telus offers a comprehensive onboarding program for new hires which includes product and service training, as well as an introduction to the company’s culture and values.
- Employees are given regular performance evaluations which help identify areas for improvement and provide opportunities for further training and development.
- Through their Telus University program, employees can access a range of online courses and resources covering topics such as leadership, communication skills, and project management.
Furthermore, Telus International also offers a number of development programs tailored to specific job roles and career goals:
- The Leadership Development Program is designed for employees who have demonstrated leadership potential and provides them with the skills, knowledge, and tools to take on more responsibility and progress in their careers.
- The Operations Management Program is aimed at developing the skills of managers and supervisors, providing them with the knowledge and tools to effectively lead their teams and drive performance.
- The Career Pathways Program is a career development initiative which helps employees to identify their career goals and provides them with a clear roadmap of the skills, experience, and training required to achieve those goals.
In addition to the above, Telus International also provides regular training and development opportunities through workshops, seminars, and conferences. By offering a comprehensive and diverse range of training and development programs, Telus International ensures that their employees are equipped with the knowledge, skills, and tools required to succeed in their job roles and achieve their career goals.
| Training and Development Programs at Telus International | Benefits |
|---|---|
| Comprehensive onboarding program | Provides a solid foundation for new hires and ensures they are up to speed with company culture and values. |
| Regular performance evaluations | Identifies areas for improvement and provides opportunities for further training and development. |
| Telus University program | Provides access to a range of online courses and resources covering a variety of topics including leadership, communication skills, and project management. |
| Leadership Development Program | Helps employees with leadership potential to develop the skills, knowledge, and tools to take on more responsibility and progress in their careers. |
| Operations Management Program | Develops the skills of managers and supervisors, providing them with the knowledge and tools to effectively lead their teams and drive performance. |
| Career Pathways Program | Helps employees to identify their career goals and provides them with a clear roadmap of the skills, experience, and training required to achieve their goals. |
The above training and development programs ensure that Telus International employees are equipped to succeed in their jobs and achieve their career goals. This focus on employee development is one of the many reasons why Telus International is a great company to work for.
Company Culture and Values at Telus International
At Telus International, a good company culture and strong values are at the core of everything they do. The company recognizes that happy employees make the best employees, which is why they place an emphasis on creating a positive work environment that fosters collaboration, innovation, and growth.
Telus International is committed to building a diverse and inclusive workplace where all employees feel valued and supported. To achieve this, they have implemented various initiatives such as employee resource groups and diversity and inclusion training programs. These efforts have resulted in a workforce that is made up of individuals from a wide range of backgrounds and experiences, making Telus International a truly global company.
Core Values
- Customers First – committing to delivering exceptional customer experience
- Integrity – being honest, transparent, and taking responsibility for all actions
- Respect – treating others with dignity and showing empathy
- Teamwork – working collaboratively to achieve goals and celebrate success together
- Ownership – taking initiative and being accountable for delivering results
Employee Development
One of the key aspects of Telus International’s company culture is their focus on employee development. They strongly believe in investing in their employees and providing them with the tools and resources they need to reach their full potential.
Telus International offers various training programs and career development opportunities, including mentorship and leadership training programs. They also have a tuition reimbursement program to help employees continue their education and develop new skills.
In addition, Telus International encourages their employees to take ownership of their career paths by providing them with career planning tools and resources. This helps employees identify their long-term goals, develop a plan to achieve them, and work with their managers to track progress and make adjustments as needed.
Employee Recognition
Telus International values their employees and recognizes the important contributions they make to the success of the company. They have a number of recognition programs in place to show their appreciation for their employees’ hard work and dedication.
One of their most notable recognition programs is the “Wow!” Awards program, which allows employees to recognize their colleagues for going above and beyond in their work. This program not only acknowledges outstanding work, but also fosters a culture of peer recognition and celebration of success.
| Recognition Programs | Description |
|---|---|
| Wow! Awards | Recognizes employees for exceptional performance and contributions |
| Anniversary Awards | Celebrates employees on their work anniversary with the company |
| President’s Club | Rewards top-performing employees with a trip to a luxurious destination |
Through these recognition programs and others like them, Telus International is able to foster a positive work environment where employees feel valued and appreciated.
Employee Feedback and Satisfaction at Telus International
Employee feedback and satisfaction are essential factors that reflect the workforce’s opinion on the company they work for. At Telus International, employee feedback and satisfaction are highly valued and monitored regularly. The company believes that a happy workforce leads to better productivity and a positive work environment.
- Telus International has a Glassdoor rating of 4.3 out of 5, indicating high employee satisfaction levels.
- The company conducts regular surveys and feedback sessions for employees to express their opinions, suggestions, and concerns.
- The management team takes every comment and suggestion seriously, further strengthening the workforce’s trust and increasing employee engagement.
On top of conducting employee feedback sessions, Telus International has implemented various programs and initiatives to address specific employee concerns. These initiatives boost morale and provide a positive work experience for employees.
The company’s leadership team has also implemented programs for the professional growth and development of its employees. These programs provide opportunities for employees to learn new skills and gain new experiences, further improving employee satisfaction levels.
| Employee Feedback Initiatives | Description |
|---|---|
| Leadership Program | A six-month program that provides employees with the opportunity to learn about various aspects of leadership, enhancing their skills and capabilities. |
| Employee Assistance Program | A program that provides employees with access to counseling services and resources to assist with personal and work-related issues. |
| Recognition Program | A program that rewards and recognizes employees for their hard work and contributions to the company. |
Overall, employee feedback and satisfaction are crucial components of Telus International’s work culture. By creating an environment that values and caters to its employees’ needs, the company has succeeded in keeping its workforce happy and engaged, leading to better productivity and business outcomes.
Awards and Recognition Received by Telus International
Telus International is a multinational subsidiary of Telus Communications, one of the leading telecommunication companies in Canada. It is a globally recognized outsourcing and digital solutions provider that operates in over 25 countries around the world. Over the years, Telus International has received numerous awards and recognition for its exceptional services and organizational culture. Below are some of its most notable awards and recognition:
- Telus International was ranked as the #1 outsourcing provider by the International Association of Outsourcing Professionals (IAOP) in 2021. This recognition is given to companies that exhibit exceptional performance, innovation, and customer satisfaction in the outsourcing industry. Telus International has been consistently ranked in the top 5 since 2016.
- In 2020, Telus International was named as the winner of the Stevie Awards for Great Employers in the Employer of the Year – Computer Software – 250-2,500 Employees category. The award recognizes companies that provide a positive work environment, exceptional benefits, and other employee-centric initiatives.
- Telus International was also recognized as one of the Top 50 Digital Services Companies by the International Association of Outsourcing Professionals in 2020. The award recognizes companies that provide innovative digital services that improve their clients’ businesses.
In addition to the above awards, Telus International has also received recognition for its corporate social responsibility programs. In 2020, it was named as one of Canada’s Most Admired Corporate Cultures by Waterstone Human Capital. It has also received certifications from several organizations, including ISO 27001 for security management and ISO 9001 for quality management.
The following table summarizes Telus International’s recent awards and recognitions:
| Award/Recogntion | Year |
|---|---|
| #1 Outsourcing Provider | 2021 |
| Employer of the Year – Computer Software – 250-2,500 Employees | 2020 |
| Top 50 Digital Services Companies | 2020 |
| Canada’s Most Admired Corporate Cultures | 2020 |
Telus International’s consistent recognition for its excellent performance and work culture affirms its commitment to delivering top-notch services to its clients and providing a positive work environment for its employees.
Wrapping It Up: My Final Thoughts On Telus International As An Employer
Now that we’ve gone through the various aspects of working at Telus International, it’s safe to say that it’s a great employer to work for. From its employee-friendly policies to its open culture, there’s a lot to appreciate. However, like any other company, it has its own sets of challenges and flaws. Whether it’s the pressure to meet targets or the tedious work that comes with customer service, it’s important for you to evaluate these factors before you apply.
In conclusion, I hope you found this article helpful in deciding whether Telus International is a good fit for you. Thanks for reading, and make sure to check back for more informative content in the future!