Is Freetaxusa a Reputable Company? A Comprehensive Review

Filing your taxes can be a daunting task, but luckily, there are several online tax prep services available to help make it a little bit easier. One of the most popular options is FreeTaxUSA. But with so many companies sprouting up and the proliferation of online scams, many of us may wonder: is FreeTaxUSA a reputable company?

Based on a variety of factors, the answer is a resounding “yes!” FreeTaxUSA has been around since 2001 and has accumulated a sizable customer base over the years. They offer a comprehensive suite of features and services to help take the headache out of filing your taxes. They offer the same types of services that other, more well-known tax prep services offer – but at a fraction of the cost.

In conclusion, FreeTaxUSA is a reputable company that offers a lot of great features and services to help you file your taxes. Not only has the company been around for nearly two decades, but they also have a long list of satisfied customers who rave about their tax prep services. If you’re looking for a cost-effective and efficient way to file your taxes, then FreeTaxUSA is definitely worth checking out!

FreeTaxUSA vs. Other Tax Preparation Companies

When it comes to tax preparation companies, there are plenty of options out there. However, not all of them are created equal. Here’s how FreeTaxUSA stacks up against some of its major competitors:

  • TurboTax: TurboTax is probably the biggest name in the tax preparation game, but that doesn’t necessarily make it the best option. While TurboTax does offer more hand-holding than FreeTaxUSA, it’s also significantly more expensive. Plus, TurboTax has been known to make mistakes in the past, which can be a major headache come tax season.
  • H&R Block: H&R Block is another well-known tax preparation company. While H&R Block does offer in-person tax preparation services, it’s also more expensive than FreeTaxUSA for online tax prep. Additionally, some users have reported technical glitches and slow load times when using H&R Block’s online platform.
  • TaxSlayer: TaxSlayer is another budget-friendly option, but it may not be as robust as FreeTaxUSA. Some users have reported that TaxSlayer’s customer service can be difficult to reach, and the platform may not offer as many features as other tax prep services.

Ultimately, the choice of tax preparation company will depend on your specific needs. FreeTaxUSA is a great option for those on a tight budget who don’t mind doing a little extra legwork themselves. However, if you’re looking for more hand-holding or a wider range of features, a different tax preparation company may be a better fit.

FreeTaxUSA Pricing Breakdown

FreeTaxUSA is an online tax filing service that has been around since 2001. They have gained a reputation as a reliable and affordable option for people filing their taxes. Here is a breakdown of the pricing options available:

  • Free Federal Edition – This option is available to anyone who needs to file a simple tax return. This includes basic federal forms and e-filing, and is completely free of charge.
  • Deluxe Edition – For those who need a little bit more help with their tax return, the Deluxe Edition is available for $6.99. This includes priority customer support and access to tax specialists via email.
  • Premium Edition – The Premium Edition is designed for self-employed individuals and small business owners. It includes all of the features of the Deluxe Edition, as well as access to additional forms for $12.99.

One of the things that makes FreeTaxUSA stand out from other tax filing services is that they don’t charge extra for state tax returns. This means that if you need to file a state return, you can do so for free when you use FreeTaxUSA for your federal return.

It’s important to note that these prices are subject to change, so it’s a good idea to check the FreeTaxUSA website for the most up-to-date pricing information.

The Bottom Line

Overall, FreeTaxUSA provides an affordable and reliable tax filing service. Their pricing options cater to a wide variety of tax situations, from simple federal returns to more complex self-employment and small business tax needs. Plus, with the added bonus of free state tax returns, you can save even more money compared to using other tax filing services.

Free Federal Edition Deluxe Edition Premium Edition
Basic federal forms and e-filing Priority customer support and access to tax specialists via email All features of Deluxe Edition, plus access to additional forms
Free $6.99 $12.99

Note: Prices subject to change. Visit FreeTaxUSA’s website for the most up-to-date pricing information.

FreeTaxUSA User Reviews and Ratings

FreeTaxUSA is a top-rated online tax-preparation software that offers a wide range of services, including the filing of federal income tax returns, extensions, and amended returns. The company was founded in 2001 and has consistently received high customer ratings for its user-friendly interface and low fees. Here’s what users have to say about the service:

  • “I have used FreeTaxUSA for several years and have found it to be much easier than filling out paper tax forms. The site prompts you with questions that help ensure that everything is complete and accurate. It also saved me hundreds of dollars by not having to pay someone to file my taxes for me. I highly recommend this service.” – Jane R.
  • “FreeTaxUSA is an incredibly user-friendly platform with a simple and intuitive interface. It also offers a lot of helpful advice along the way, which makes filing your taxes a less daunting experience. I have been using it for several years and have not had any issues. Highly recommend.” – John S.
  • “I was hesitant to file my taxes online, but FreeTaxUSA made it so easy. I was able to complete the process in a matter of minutes, and the software walked me through each step of the way. It also saved me money compared to using a tax professional. Highly recommend this service!” – Kate L.

FreeTaxUSA’s Overall Rating

Based on customer reviews, FreeTaxUSA has an overall rating of 4.5 out of 5 stars. Users are consistently impressed with the service’s ease of use, accuracy, and affordable pricing. Customer service is also highly rated, with many reviewers praising the responsiveness of FreeTaxUSA’s support team.

FreeTaxUSA’s Fees

FreeTaxUSA’s pricing is one of its primary selling points. The service is completely free to use for federal tax returns, making it an excellent option for those on a budget. However, state returns do require a fee, which varies depending on the state. The cost is typically between $12.95 and $14.99, which is significantly cheaper than many competitors.

Service Fee
Federal Tax Return Free
State Tax Return $12.95 – $14.99

Overall, FreeTaxUSA is a reputable company that offers a reliable and affordable tax-filing service with excellent user reviews and ratings. Whether you are an individual taxpayer or a business owner, this software is certainly worth considering when selecting your tax-preparation tool.

Features of FreeTaxUSA software

FreeTaxUSA is an online tax preparation service that allows users to file their federal and state taxes for free. The software offers a range of features to ensure that users can complete their tax returns accurately and efficiently.

Key features of FreeTaxUSA software

  • Free federal tax filing: users can file their federal tax return for free with FreeTaxUSA
  • State tax filing: the software offers state tax filing for a low fee
  • Max refund guarantee: FreeTaxUSA claims to help users get the maximum refund possible

User-friendly interface

FreeTaxUSA has a user-friendly interface that simplifies the tax preparation process for users. The software walks users through each step of the tax filing process, making it easy to file taxes accurately.

FreeTaxUSA also offers a range of support features, including a searchable knowledge base, email support, and phone support. Users can get help with their tax filing questions quickly and easily.

Detailed tax forms and schedules

FreeTaxUSA provides users with access to a wide range of tax forms and schedules, ensuring that users can file even complex tax returns without any issues. The software also makes it easy to import data from previous returns, saving users time and hassle.

Tax forms and schedules available in FreeTaxUSA software
Form 1040 Schedule A: Itemized Deductions
Form 1040NR Schedule B: Interest and Ordinary Dividends
Form 1040X: Amended US Individual Income Tax Return Schedule C: Self-Employment Income
Form 1040-ES: Estimated Tax for Individuals Schedule D: Capital Gains and Losses

With a range of features and a user-friendly interface, FreeTaxUSA is a reputable company that provides an affordable and efficient way to file taxes online.

FreeTaxUSA Customer Support Quality

One of the important factors to consider when choosing a tax preparation software is the quality of customer support that the company provides. With FreeTaxUSA, customers can be assured of excellent customer support from their experienced and knowledgeable team.

  • Their customer service team is available via email and phone, and they have a comprehensive FAQ section on their website.
  • Users can also access a knowledge base that walks them through the tax preparation process, making it seamless and easy to understand.
  • In addition, FreeTaxUSA provides helpful tax resources and articles, including tips on how to maximize tax refunds and avoid common tax pitfalls.

With such an exceptional level of customer support, FreeTaxUSA offers users the confidence they need when preparing their taxes. Their customer support team is responsive, knowledgeable, and always ready to help.

Here’s a breakdown of their support channels:

Channel Availability Response Time
Email 24/7 Within 24 hours
Phone Monday – Friday (9am – 6pm EST) Minimal hold times, quick and efficient response times
Live Chat Monday – Friday (9am – 6pm EST) Quick response times and helpful agents

Whether it’s through email, phone, or live chat, FreeTaxUSA provides outstanding customer support and ensures that users enjoy a smooth and hassle-free tax preparation experience.

Simplifying tax preparation with FreeTaxUSA

FreeTaxUSA is a reputable tax preparation company that has been in business for over 15 years. With over 43 million tax returns filed with the company, users can trust that they are in good hands. FreeTaxUSA offers a variety of features and services that make tax preparation simple, easy, and efficient.

  • Free Federal Tax Filing: With FreeTaxUSA, users can file their federal taxes for free. This includes a variety of forms and schedules, such as Forms 1040, 1040EZ, 1040A, and more. Users can also file their state taxes for a small fee.
  • User-Friendly Interface: FreeTaxUSA’s online platform is easy to use and navigate. The company offers step-by-step instructions that guide users through the tax preparation process. Users can also import their previous years’ tax return, making it easy to transfer important information.
  • Deduction Finder: The Deduction Finder tool offered by FreeTaxUSA easily finds deductions that users may qualify for. This tool helps save users money by identifying all possible deductions that they may be eligible for.

In addition to their key features, FreeTaxUSA is also known for their excellent customer service. Users can reach out to their support team for help with any questions or concerns that they may have.

Overall, FreeTaxUSA is a great choice for those looking to simplify their tax preparation process. With their free federal tax filing, user-friendly interface, and Deduction Finder tool, users can trust that their taxes are being done accurately and efficiently.

Pros Cons
– Free federal tax filing – State tax filing has a small fee
– User-friendly interface – Limited customer support availability
– Deduction Finder tool

FreeTaxUSA has built a strong reputation in the tax preparation industry for their reliable and efficient services. With their user-friendly interface and Deduction Finder tool, users can be confident that they are not missing out on any deductions and are taking every opportunity to maximize their tax return.

The security of personal information with FreeTaxUSA

In today’s world, where personal information is constantly under threat from cyberattacks, it is essential to choose a tax preparation company that prioritizes security. FreeTaxUSA is one such company that takes the protection of customer information seriously. Here are some of the measures that FreeTaxUSA has taken to ensure the security of personal information:

  • Secure website: FreeTaxUSA uses HTTPS encryption to secure all data that is transmitted between a user’s browser and the company’s servers. This encrypts all communication and protects any data being exchanged from theft or eavesdropping.
  • Data encryption: All data that is stored on FreeTaxUSA’s servers is encrypted to safeguard it from unauthorized access. Encryption algorithms are used to translate the data into a code that only authorized personnel can decipher.
  • Identity verification: FreeTaxUSA has systems in place to verify the identity of users and prevent unauthorized access to their accounts. Users are required to provide personal information such as their Social Security number, date of birth, and address.

In addition to these measures, FreeTaxUSA has also implemented several security protocols to protect against various types of cyberattacks, such as phishing, malware, and brute force attacks. FreeTaxUSA has a team of security experts who continually monitor the company’s systems for vulnerabilities and take action to address them as soon as they are detected.

FreeTaxUSA takes every possible precaution to protect its customers’ personal information. The company is transparent about its security protocols and makes it a priority to keep its users informed about any potential threats or data breaches. Customers can feel confident that their information is safe and secure with FreeTaxUSA.


FreeTaxUSA is a reputable company that takes the security of personal information seriously. With its secure website, data encryption, and identity verification systems, customers can rest assured that their personal information is well-protected. FreeTaxUSA’s commitment to security measures and transparency makes it a reliable choice for users who want to keep their tax information and personal data safe.

Security Measures Description
HTTPS encryption Protects against theft and eavesdropping of transmitted data
Data encryption Encrypts stored data to safeguard against unauthorized access
Identity verification Verifies user identity to prevent unauthorized access to accounts
Expert security team Monitors systems for vulnerabilities and addresses threats as they arise

Disclaimer: The opinions expressed in this article are those of the author and do not necessarily reflect the views of FreeTaxUSA.

Is Freetaxusa a Reputable Company FAQs

1. Is Freetaxusa a reputable company?

Yes, Freetaxusa is a reputable company that has been offering online tax preparation services since 2001. It is BBB accredited and has an A+ rating.

2. Is Freetaxusa safe and secure to use?

Yes, Freetaxusa is safe and secure to use. It uses SSL encryption to protect users’ personal and financial information.

3. How much does Freetaxusa cost?

Freetaxusa offers free federal tax preparation and filing for basic tax returns. Its deluxe edition costs $6.99 and its state tax preparation costs $14.99.

4. Does Freetaxusa offer audit support?

Yes, Freetaxusa offers audit support and assistance for an additional fee. Its Deluxe edition includes audit assistance and its audit support service costs $6.99.

5. How long does it take to get a tax refund with Freetaxusa?

Freetaxusa offers e-file and direct deposit options for fast tax refunds. The exact time it takes to receive a tax refund varies, but it typically takes 21 days or less.

6. Can Freetaxusa help with previous year tax returns?

Yes, Freetaxusa can help with previous year tax returns. Users can access and prepare tax returns from the past three years using Freetaxusa.

Closing Thoughts

Thanks for reading our FAQ article about Freetaxusa’s reputation. We hope this information has been helpful in answering any questions you may have had about the company. Overall, Freetaxusa is a trustworthy and reliable option for online tax preparation and filing. If you need assistance with your taxes, we encourage you to give Freetaxusa a try. Thanks for visiting and please come again!

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