Have you ever booked a holiday with On The Beach and found yourself in a situation where you needed to cancel? Perhaps a family emergency came up, or your plans just fell through. Either way, the question on your mind is likely, can you get your money back from On The Beach? Luckily, the answer is yes – but the process can be a little tricky, depending on the circumstances.
On The Beach is a popular website for booking affordable vacations, but with any travel plans, things can always change. Whether it’s a change in plans or unforeseen circumstances, sometimes you need to cancel your booking. Fortunately, On The Beach does have a refund policy in place, although the specifics can vary depending on the reason for cancellation and the timing of your request. So if you’re wondering about the possibility of getting your money back, keep reading for more information.
Booking a holiday can be exciting, but unforeseen events like a pandemic can put a damper on your plans. If you’ve booked with On The Beach and need to cancel your trip due to travel restrictions or health concerns, you may be wondering if a refund is possible. The good news is that On The Beach does offer refunds in certain situations. So if you’re worried about losing money, there may be a solution available to you. Keep reading to learn more about the process of getting your money back from On The Beach.
Refund Policy of On the Beach
On the Beach is a leading UK based online travel agency renowned for its top-notch travel packages. However, things can go wrong sometimes and you may need to cancel or change your travel arrangements. So, what happens in such a case? Do you get a refund? Here’s what you need to know about the refund policy of On the Beach.
- On the Beach has a dedicated booking management team that is responsible for handling cancellations and amendments.
- If you cancel your booking, the amount of refund you receive depends on various factors such as the time of cancellation, type of holiday package, and the airline’s refund policy.
- In general, if you cancel your holiday package within 48 hours of booking, you are entitled to a full refund.
However, On the Beach charges a cancellation fee in case you cancel your package outside the 48-hour window. These fees vary depending on the time of cancellation and the type of package you have booked. For example, if you cancel a beach holiday package, you may have to pay more than if you cancel a city break package.
Another important thing to note is that if you make any changes to your package, such as changes in flight or accommodation, you may be charged an amendment fee. Again, the fee varies depending on the type of package and the time of amendment.
How to Claim a Refund from On the Beach
If you need to claim a refund from On the Beach, you can do so by contacting their dedicated booking management team. However, it is important to note that the refund process may take some time, and you should be patient. On the Beach promises to process refunds within 14 working days, but it may take longer in some cases.
Table of Cancellation Charges
| Type of Package | Cancellation Charges (Days Prior to Departure) |
|---|---|
| Flight only | More than 48 hours: £20 per person Less than 48 hours: Non-refundable |
| Package holiday | More than 63 days: Deposit Only 29 to 42 days: 70% of total cost 15 to 28 days: 90% of total cost Less than 14 days: Full cost |
In conclusion, On the Beach has a fair and transparent refund policy that is aimed at protecting both the company and the customer. It is important to read the terms and conditions carefully before booking any package and to understand the refund policy in case of cancellations or changes.
Cancelling a Booking with On the Beach
If for any reason you need to cancel your booking with On the Beach, their website provides a comprehensive guide on their cancellation policy. To make things easier, we have broken down the main points for you:
- You can only cancel a booking if you have booked either a Flight + Hotel package or a Hotel only booking.
- If you booked a package with a low deposit, the deposit is non-refundable.
- If you cancel your booking outside of the free cancellation period, you will be charged a cancellation fee up to the full cost of your booking.
- If you booked a package that includes flights, the airline’s terms and conditions may apply. This may mean you will not be entitled to a refund, or you may only receive a partial refund.
It’s important to note that the free cancellation period varies depending on the supplier, hotel, and flight. You will need to check the terms and conditions of your booking before cancelling to ensure you are aware of any fees or charges you may incur.
If you do need to cancel your booking, you can do so by logging into your account on the On the Beach website. You may also contact their customer service team for assistance.
To make things simpler, here is a table showing the cancellation policy for On the Beach:
| Booking Type | Free Cancellation Period | Cancellation Fee |
|---|---|---|
| Flight + Hotel | Varies by Supplier | Up to Full Cost of Booking |
| Hotel Only | Varies by Hotel | Up to Full Cost of Booking |
Cancelling a booking with On the Beach may seem overwhelming at first, but as long as you are aware of their policy and follow the correct steps, you can quickly and easily receive a refund.
On the Beach customer service contact details
On the Beach is a UK-based online travel agency that offers holiday packages at reasonable prices. However, sometimes things can go wrong, and you may need to get in touch with their customer service. Here are the contact details:
- Customer Service phone number: 0330 100 3125
- WhatsApp: +447473016906
- Email: support@onthebeach.co.uk
If you have any questions or concerns, you can reach out to their customer service team via any of the above channels. They are available seven days a week from 8 am to 10 pm. You can also get in touch via social media channels such as Facebook and Twitter.
On the Beach also has a detailed FAQ section on their website, which covers most of the common queries that their customers may have. This section includes information about booking, payment, cancellations, and refunds.
If you need to make a complaint about any aspect of your holiday package, you can do so by contacting their customer service team. They will investigate the issue and provide a resolution as soon as possible. If you are not satisfied with the response, you can escalate the matter by contacting ABTA or ATOL, which are independent travel agencies that provide protection to customers.
Refunds and cancellations
If you need to cancel your holiday package, you may be eligible for a refund depending on the terms and conditions of your booking. In general, On the Beach allows customers to cancel their booking up to 48 hours before the departure date. However, cancellation fees may apply, and the amount of refund may vary depending on various factors such as the type of holiday package, destination, and hotel.
| Holiday Type | Cancellation Fee | Refund Amount |
|---|---|---|
| Flight Only | £50 per person | Depends on the airline |
| Package Holidays | Up to 100% of the total cost | Depends on the time of cancellation |
| Hotel Only | No refund | No refund |
If you are eligible for a refund, On the Beach will process it within 14 days of receiving your cancellation request. However, the actual time it takes for the refund to show in your account may vary depending on your bank or payment provider.
In conclusion, On the Beach provides multiple channels for customers to get in touch with their customer service team for any queries, complaints, or cancellations. They have a detailed FAQ section on their website, which covers most of the common questions. They also have a transparent cancellation and refund policy, which makes it easier for customers to understand their rights and obligations.
How to request a refund from On the Beach
If you have booked a holiday with On the Beach and need to cancel for any reason, you may be eligible for a refund. Here’s how to request a refund from On the Beach:
- The first step is to log in to your On the Beach account and navigate to the “My Bookings” section. From there, find the booking you would like to cancel and click on “Cancel Booking”.
- If you prefer, you can contact On the Beach’s customer service team directly to cancel your booking and request a refund. You can do this by calling their customer service hotline or by using their online contact form. Be sure to have your booking reference number ready when you speak with a representative.
- Once you have cancelled your booking and requested a refund, On the Beach will review your request and process your refund within 14 days. However, keep in mind that the refund amount may be subject to cancellation fees depending on the terms of your booking.
If you have any issues or questions regarding your refund, don’t hesitate to reach out to On the Beach’s customer service team for further assistance.
It’s also worth noting that if your holiday is cancelled by On the Beach due to COVID-19 related reasons, you will be offered the choice of a refund or voucher towards a future booking.
| Refund eligibility | Cancellation fees |
|---|---|
| If you cancel your booking more than 70 days before the departure date | No cancellation fee, full refund |
| If you cancel your booking between 29 and 70 days before the departure date | Deposit loss plus 30% of the balance paid, remaining balance refunded |
| If you cancel your booking less than 29 days before the departure date | No refund, full amount to be paid |
It’s important to familiarize yourself with On the Beach’s cancellation policy before booking and be aware of any potential cancellation fees. By following the steps outlined above, you can effectively request a refund from On the Beach if needed.
On the Beach terms & conditions for refunds
If you are considering booking a holiday with On the Beach, there may come a time when you need to cancel your booking and receive a refund. On the Beach has a clear set of terms and conditions for refunds, so it is important to familiarize yourself with them before making any booking.
On the Beach refund policy
- On the Beach offers a 24-hour cooling-off period for all bookings made online. If you need to cancel your booking during this time, you will receive a full refund.
- If you cancel your booking after the 24-hour cooling-off period, the amount of refund you will receive depends on when you cancel. On the Beach operates on a sliding scale, which means that the closer you get to your departure date, the less refund you will receive.
- If you need to cancel your booking due to illness or a family emergency, you may be able to claim on your travel insurance. On the Beach does not offer refunds in these circumstances.
- In cases where your holiday cannot go ahead due to unforeseen circumstances such as natural disasters, On the Beach will refund the cost of your holiday. However, On the Beach will not refund any expenses you may have incurred as a result of the cancellation, such as flights or transfers.
- If you have booked a package holiday with On the Beach, you may also be covered by the package travel regulations. This means that you may be entitled to a refund if your holiday cannot go ahead, and you may also be able to claim compensation for any inconvenience caused.
How to cancel your booking with On the Beach
If you need to cancel your booking with On the Beach, you can do so by logging into your account on the website and following the instructions. You can also contact On the Beach’s customer service team for assistance.
On the Beach cancellation fees
If you need to cancel your booking with On the Beach, you may have to pay a cancellation fee. The amount of the fee will depend on when you cancel and the terms of your booking. On the Beach’s cancellation fees are outlined in its terms and conditions, so make sure to read these carefully before making a booking.
| Time of cancellation | Cancellation fee |
|---|---|
| More than 60 days before departure | Loss of deposit |
| Between 60 and 43 days before departure | 50% of total cost |
| Between 42 and 29 days before departure | 70% of total cost |
| Between 28 and 15 days before departure | 90% of total cost |
| 14 days or less before departure | 100% of total cost |
It is worth noting that these fees can be subject to change and may vary depending on the terms and conditions of your booking. Make sure to double check the cancellation fees when you book your holiday and if you have any questions, contact On the Beach’s customer service team for clarification.
Common Reasons for Refund Requests from On the Beach Customers
As with any travel company, there are a number of reasons why customers may request a refund from On the Beach. Some of the most common include:
- Cancellation of a trip
- Change in travel plans
- Unexpected illness or injury
- Loss of a job
- Death in the family
- Dispute over charges
While these reasons may seem pretty straightforward, it’s important to understand the terms and conditions of On the Beach’s refund policy in order to determine the likelihood of receiving a refund. For example, some cancellations may not qualify for a refund if they fall outside of the company’s cancellation policy.
One important thing to keep in mind is that On the Beach does not offer refunds for flights that have already been taken. This means that if you miss your flight or decide not to take it, you will not be able to receive a refund for the cost of the flight.
On the Beach’s Refund Policy
When it comes to refunds, On the Beach’s policy varies depending on the type of booking that was made. For flight-only bookings, customers may be eligible for a refund if they cancel within 24 hours of making the booking and the flight is scheduled to depart at least seven days in the future.
For package holidays, customers may be eligible for a refund if they cancel more than 28 days before their scheduled departure date. However, there may be some fees associated with cancellations, depending on the circumstances.
If you have booked a holiday through On the Beach and need to request a refund, it’s important to contact the company as soon as possible to discuss your options. In most cases, the company will work with you to find a solution that meets your needs and ensures that you are satisfied with the outcome.
On the Beach’s Chargeback Policy
Another reason for refund requests from On the Beach customers may be a dispute over charges. In some cases, customers may believe that they were overcharged or that they did not receive the product or service that they paid for.
If you find yourself in this situation, it’s important to contact On the Beach directly to discuss your concerns. However, if you have exhausted all options and are still unsatisfied with the outcome, you may be able to request a chargeback from your credit card company.
| Reason for Chargeback | Description |
|---|---|
| Non-delivery of product or service | You did not receive the product or service that you paid for. |
| Fraudulent charges | You did not authorize the charges on your credit card. |
| Refund not received | You did not receive a refund for a cancelled booking. |
If you do decide to request a chargeback, it’s important to follow the proper procedures and provide all necessary documentation to support your claim. Your credit card company will also investigate the claim before determining whether or not to issue a chargeback.
In conclusion, whether you need to request a refund from On the Beach due to a cancelled trip, unexpected illness, or a dispute over charges, it’s important to understand the company’s refund policy and be prepared to provide any necessary documentation to support your claim. By doing so, you can increase the likelihood of receiving a refund and ensure that you are satisfied with the outcome of your request.
Consumer rights and refunds for On the Beach bookings
When booking a holiday with On the Beach, it’s important to know your consumer rights and what options are available for refunds. Here are some things to keep in mind:
- Under the Consumer Rights Act, you have the right to expect services to be carried out with reasonable care and skill. If On the Beach fails to meet this standard, you may be entitled to a partial or full refund.
- If you cancel your booking with On the Beach, you may be subject to cancellation fees. These fees should be outlined in the terms and conditions when you book your holiday.
- If On the Beach cancels your holiday, you are entitled to a refund or an alternative holiday. This is covered by the Package Travel Regulations 2018.
If you’re looking to get a refund from On the Beach, there are a few things to keep in mind:
- Contact On the Beach as soon as possible to request a refund. They will likely have a specific process you need to follow, so make sure to ask for those details.
- If you paid with a credit card, you may be able to claim a refund through your credit card company. This is covered by Section 75 of the Consumer Credit Act, which protects you if the goods or services you paid for were not delivered.
- If you paid with a debit card, you may be able to make a chargeback claim. This is where your bank reverses the transaction and refunds you the money. However, this process can take longer than a Section 75 claim and isn’t guaranteed to be successful.
Here’s a table summarizing the options available for getting a refund from On the Beach:
| Payment Method | Possible Refund Route |
|---|---|
| Credit card | Section 75 claim |
| Debit card | Chargeback claim |
Remember, if you’re having trouble getting a refund from On the Beach, you can seek help from organizations like Citizen’s Advice or the Civil Aviation Authority.
Can You Get Your Money Back from On the Beach? FAQs
1. Can I get a full refund if I cancel my booking with On the Beach?
On the Beach has a flexible booking policy that allows for cancellations within a certain time frame. If you cancel your booking before the deadline, you may be entitled to a full refund. However, cancellation fees may apply depending on the terms of your booking.
2. What if On the Beach cancels my booking?
If On the Beach cancels your booking for any reason, you will be entitled to a full refund. You will be notified of the cancellation and the refund process through email or phone. On the Beach may also offer you an alternative option to rebook your holiday.
3. What if I have to cut short my holiday due to unforeseen circumstances?
If you have to cut short your holiday due to unforeseen circumstances, you may not be entitled to a refund. On the Beach may offer you an alternative option, such as changing your holiday dates or transferring the booking to someone else. However, this is subject to availability and additional charges may apply.
4. What if I am unhappy with my holiday accommodation or services?
If you are unhappy with your holiday accommodation or services, you should immediately contact On the Beach’s customer service team. They will investigate the issue and try to resolve it for you. If they cannot resolve the issue, you may be entitled to a partial or full refund, depending on the situation.
5. How long does it take to receive a refund from On the Beach?
The refund process may take up to 28 days to complete, depending on the payment method and other factors. On the Beach will notify you of the refund process and provide updates as necessary.
6. What if I want to change my holiday booking?
If you want to change your holiday booking, you should contact On the Beach’s customer service team as soon as possible. They will try to accommodate your request, but this is subject to availability and additional charges may apply.
Closing Thoughts
Thank you for reading our FAQs about getting your money back from On the Beach. We hope that this article has provided you with the information you need to make informed decisions about your holiday bookings. Remember to always read the terms and conditions of your booking carefully and contact customer service if you have any questions or concerns. We hope to see you again soon for more helpful articles!