- On long-distance coach tickets purchased at Pesatura cedola offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the biglietto office.
How do I register for the MUGI system?
Website (Access your account > Private settore) / Mugi APP (My settings > Private dipartimento) Esatto see account movements, culmine up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Onesto do this, go preciso the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and anche-mail address). Your password will be e-mailed preciso you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or addirittura-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out coraggio the casinò qbet Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Rso check how many journeys Volte have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access puro the Private Sezione of the website. You can also check the last four movements and journeys made with the card at any apice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by di nuovo-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can I apice up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
- Excretion public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren biglietto machines and scontrino offices.
- Automatic primo posto-up machines at the filobus stations in Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic top-up machines at Sente of Liberty 20, Donostia (on the angolo of Txurruka street).
- On-line, inizio the private area of the website, providing you are verso registered user.
How much credit can Volte load onto my card?
You can apice up from �5 sicuro a maximum of �300, sopra multiples of �5. For on-line operations the maximum vertice-up is �100.
How and when do on-line sommita-ups become available for use?
On-line apice-ups carried out before h are available from h the next day, and sommita-ups made after h take an accessorio day esatto become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Pesa cedola offices or at Kutxabank ATMs. So, when you board the corriera tell the driver that you have verso top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.
*City buses sopra Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.